Effective Date: May 28, 2025

Thank you for choosing Big Sam Appliance Repair. These Terms and Conditions (“Terms”) govern your use of our website and services. By accessing our website, scheduling service, or accepting an estimate or invoice, you agree to abide by these Terms.

1. Definitions

• “Company,” “we,” “us,” or “our” refers to Big Sam Appliance Repair.

• “Customer,” “you,” or “your” refers to any individual who uses our services or website.

2. Services Provided

We offer professional residential appliance services, including:

• Diagnosis

• Repair

• Installation

• Maintenance and cleaning

Services are performed by trained technicians and are subject to availability.

3. Scheduling & Appointments

Appointments can be scheduled via phone, email, or online form. Customers must provide accurate contact and appliance information. Appointments will be confirmed in advance, with estimated arrival windows provided.

4. Estimate & Payment Terms

• Estimates are valid for 30 days.

• Payment is due upon job completion, unless agreed otherwise in writing.

• Accepted forms of payment: Cash, credit/debit cards, or digital apps.

• Late payments (after 3 weeks from service) incur 1% per week interest.

• Returned checks will incur a $25 fee.

• Deposits may be required for special-order parts and may be non-refundable due to restocking fees.

• If payment is not made on time, any applied discounts will be voided.

5. Nonpayment Policy

Effective Date: May 28, 2025

To ensure fairness and operational integrity, the following applies in the case of nonpayment:

5.1 Payment Expectations

• Payment is due immediately upon service completion unless otherwise arranged in writing.

5.2 Consequences of Nonpayment

• $25 late fee applied after 48 hours of nonpayment.

• Future services may be suspended until the balance is cleared.

• Accounts unpaid after 14 days may be sent to collections, and legal/administrative fees may apply.

• Nonpayment may be reported to credit agencies.

5.3 Disputes & Partial Payments

• Contact us within 5 business days of service for billing disputes.

• We will investigate and attempt a fair resolution.

5.4 Returned Payments

• Rejected payments are subject to a $35 processing fee.

• An alternative payment method must be provided.

5.5 Communication

We’re committed to resolving issues respectfully. If you're facing hardship, reach out early to discuss options.

6. Refund Policy

Effective Date: May 28, 2025

6.1 Non-Refundable Services

Refunds will not be issued for:

• Diagnostic service fees

• Completed labor

• Installed parts

• No-show or last-minute cancellation service calls

6.2 Refund Eligibility (Parts Only)

Refunds may be granted if:

• The part fails within warranty (typically 90 days)

• The part was improperly installed by our technician

• You were billed for a part that was never installed

Refunds cover parts only, not labor or service fees unless specified otherwise.

6.3 Refund Request Process

To request a refund:

• Contact us within 7 calendar days

• Provide your original invoice

• Allow inspection or follow-up (if needed)

Refunds will be issued within 10 business days via original payment method.

6.4 Cancellations & Prepaid Services

• Full refunds for prepaid services are available with 24+ hours’ notice.

• <24-hour notice may result in a cancellation fee.

6.5 Disputes

For any disagreement regarding service or charges, please contact us directly. We will conduct a professional review and work to resolve fairly.

7. Warranty Terms

• 30-day warranty applies to refrigeration sealed systems and replaced parts.

• Exclusions:

  • Misuse or neglect

  • Improper third-party installation

  • New issues occurring post-repair

Warranty claims are subject to review and must include proof of service. We respond within 48 hours, excluding Sundays and holidays.

8. Changes to Scope of Work

All changes or additional work must be approved in writing by both parties before work begins. Change orders must detail:

1. The updated scope

2. Adjusted pricing

3. Impacts on timelines or payment terms

We reserve the right to seek compensation under unjust enrichment laws even if documentation is incomplete.

9. Limitation of Liability

Big Sam Appliance Repair is not liable for indirect, incidental, or consequential damages.
Our total liability is limited to the amount paid for the service.

We are not responsible for:

• Food spoilage

• Water damage

• Faulty electrical or utility connections

10. User Conduct

You agree not to:

• Use our website for illegal purposes

• Disrupt the site’s functionality

• Falsely represent appliance issues or your identity

11. Intellectual Property

All site content—including text, logos, and images—is the property of Big Sam Appliance Repair.
Do not reproduce or reuse without written permission.

12. Governing Law

These Terms are governed by the laws of the State of Florida.
Disputes will be resolved in the courts of Pasco County, FL.

13. Changes to Terms

We may update these Terms at any time.
Changes will be posted online, and continued use of our services indicates acceptance.

14. Contact Information

Email: butserllc@gmail.com
Phone: +1 (727) 810-1766

15. Stay Connected & Feedback

• You're automatically subscribed to service tips and updates. To unsubscribe, email: butserllc@gmail.com

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If you're not satisfied, please email us so we can make it right.